Insurance Benefits & Financial Resources
The financial aspect of dealing with cancer can be complex and overwhelming. All VOA locations have a Patient Benefit Representative (PBR) who is dedicated to serving the individual needs of every patient. PBRs are an extension of our Central Business Office (CBO) and provide guidance through financial issues, and they are available to address patients’ questions and concerns about the cost of treatment and handle insurance inquiries and verifications. For patients whose insurance coverage is inadequate or if the insurance company chooses not to cover services, our PBRs can help identify assistance programs that may help in meeting financial obligations.
As a courtesy to patients, our business office bills all primary and secondary insurances. Each patient is also assigned an Insurance Specialist at the CBO for billing and claims processing concerns.
VOA participates with most insurance companies. For a list of participating insurances, view our Health Plans page.