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Virginia Oncology Associates

Virginia Oncology Associates

Telehealth

Cancer Center » Telehealth

Telehealth

For your safety and convenience, our Providers can now see patients through scheduled virtual appointments on a secure platform. Virtual appointments are only available for routine offi­ce visits and cannot be used for emergency medical care.

What is Telehealth? 

A telehealth appointment uses live audio/video technology to connect patients with their Providers who are in a different location.  We use a program called pMD to achieve this connection.

How does a Telehealth appointment work? 

Once your provider determines a telehealth appointment would be a good option for you, a scheduler will then call you to discuss this type of appointment.  Once scheduled, you will receive a text appointment confirmation.

What tools and technology will I need?

To participate in this type of appointment, you will need to have the following:

  • Cell phone or tablet (android or iPad tablets) with both audio and video (camera) capabilities
  • Internet connection

What system will I use for my telehealth appointment?

VOA uses pMD, a secure virtual platform to connect with your provider. You will receive a text confirming your appointment with a link to log in and set up your password for the platform.  Depending on the device you are using, there will be a few steps to download the app (software application) required to connect.  

Helpful pMD guides:

What space do I need at home for my video appointment?

You will need a quiet and private space free from interruptions (ex. Pets, TV, family).

What about co-pays?

You will receive a bill for any co-pays after your insurance processes your claim.

What if I need assistance with downloading the pMD app?

Support is available through pMD at 1-800-587-4989.

What if I do not have the required technology – do I still have to come into the office?

If you do not have the required technology, your provider may be able to conduct a telephone-only visit.

If you are interested in a video telehealth appointment please call our office and select option #3 for scheduling.

Virginia Oncology Associates