Please be aware that we review and update the following information on a regular basis and share any changes with our staff prior to posting.
As you and your family watch the rapidly evolving public health concern surrounding coronavirus (COVID-19), we want to assure you that Virginia Oncology Associates is closely monitoring these developments and taking actions to protect the health and wellness of the community we serve.
We have implemented an internal COVID-19 Task Force that is continually monitoring, evaluating and updating our response. Our decisions are based on recommendations from the Centers for Disease Control and Prevention (CDC), the American Society of Clinical Oncology (ASCO) and other federal, state and local agencies, daily input from the VOA clinical and operational team, and our patient-first culture.
As a result of COVID-19, you may notice changes in our offices. These measures are a part of our commitment to do what we can to ensure the critical care our patients need is not interrupted.
PLEASE NOTE: We have temporarily suspended our policy regarding visitors to our office. Due to the coronavirus pandemic, NO guests are allowed to accompany patients into the office except under extenuating circumstances. Those circumstances will be decided upon by our staff members. If you have access to a mask, please put the mask on before coming into our office. If you DO NOT have access to a mask, you will be provided with one to put on before entering the waiting room. If someone is driving you to your appointment, please have them either wait in their car or leave for the duration of the appointment in order to make space for other patients. Please leave a phone number with the appropriate staff member so they can call that person when treatment is complete. Also, when coming to your appointment, PLEASE SHOW UP AT THE SCHEDULED TIME AND NO EARLIER DUE TO LIMITED SPACE IN OUR WAITING AREA. We are sorry for any inconvenience this will cause and thank you for your understanding.
Your health is our priority. We are committed to taking all measures necessary to ensure the health and safety of you and your caregivers, our physicians and staff, and our communities.
Virginia Oncology Associates Travel Guidelines for Patients
Patients and their companions or support persons who travel through an airport, on a cruise ship, train or on an extended bus ride, must be quarantined for a length of 14 days prior to entering Virginia Oncology Associates offices for appointments. During the quarantine period, all persons should monitor their temperature and signs of symptoms such as fever, cough, shortness of breath, loss of taste or smell, and gastrointestinal distress. For any symptoms experienced, please notify our Triage nurse at 757-466-8683 (Southside) or 757-873-9400 (Peninsula) option #5.
If your appointment is deemed urgent, you may choose to have a diagnostic test for COVID-19 as soon as possible upon return from travel (within 24 hours) to ensure that you are not positive. If negative, you will be allowed to attend your scheduled office appointment.
When in transit or in public, we recommend that you wear a face covering and maintain social distancing for the protection of your health and those around you. Please try to refrain from extended periods in public and large crowds of people greater than 50.
We thank you in advance for your compliance with our guidelines. It is our continued effort to ensure the safety of our patients and staff.
If you do feel sick with fever, cough, or difficulty breathing during that 14 days, you should:
- Seek medical care immediately with a local hospital Emergency room or your PCP. Before you go to a doctor’s office or emergency room, call ahead and tell them about your recent travel and your symptoms.
- Avoid contact with others.
- DO NOT travel while sick.
- Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing. Do not cough/sneeze in your hands.
- Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
Here at VOA, it is our priority to promote and provide our patients and employees with a safe environment. We will uphold this priority through following CDC guidelines. Currently, VOA is not testing for the COVID-19 virus, thus we recommend your PCP or emergency room if you have the above symptoms.
UPDATE as of 5/18/2020 - A MESSAGE TO OUR PATIENTS & FAMILY MEMBERS
As the State of Virginia begins to open, Virginia Oncology Associates finds it necessary to maintain guidelines and protocols regarding social distancing, masking and screening at every office. We recognize the importance of taking your specific needs of care into consideration and will do everything possible to keep you and staff safe.
People who were/are being treated for cancer may have weakened immune systems, which can increase their risk for illness from COVID-19.
For these reasons, we will continue taking your temperature as you arrive prior to your appointment, asking a few screening questions and require that you wear a mask while inside our offices. We will continue to limit visitors except under extenuating circumstances, which will be determined by staff on a case by case basis. We sincerely hope you will find comfort in knowing that we are thinking about you and our staff during every phase of this pandemic.
We appreciate your patience, understanding and support during these times. Sincerely, Virginia Oncology Associates Physicians
With COVID-19 now declared a pandemic by the World Health Organization, we know you will have questions about how this may impact your treatment or visits to our locations. If the information you are looking for is not on our site, please call our office to speak with your care team directly.
Please be aware that Cancer Care of Tidewater (CCFOT) will not be serving refreshments at our offices until further notice due to safety concerns for our patients and volunteers. We apologize for any inconvenience and hope to resume service in the near future. Please be sure to bring your own snacks with you to your appointment. Thank you for understanding.
For any additional information, please be encouraged to refer to the CDC guidelines and the Virginia Department of Health for up to date information, and to answer further questions that you may have.